Policies
How cancellations, rescheduling and refunds work for coaching with Jyothilal Chess.
Last updated: October 2026
The free trial class lets the player meet Mr. Jyothilal, work through a few positions, and leave with a recommended study plan. There is nothing to pay and no obligation to continue.
Coaching is charged per one-hour session at the rate shown in the pricing section of our website. Sessions can be paid for one at a time or in advance as a block. Payments are made by the student, parent or guardian named in the booking.
We understand that plans change, and we’re happy to be flexible where we can.
If you decide to stop coaching, you can ask for a refund of any sessions you have paid for but not yet used. Requests made within 30 days of payment are refunded in full for the unused sessions, less any payment-provider charges we are unable to recover. After 30 days, we’ll look at each request individually.
Sessions that have already taken place can’t be refunded.
If we need to cancel or move a session, we’ll tell you as early as we can and offer a new time. If we can’t find a time that suits you, you’ll receive a full refund for that session.
If a session can’t go ahead, or has to stop early, because of a problem on our side, such as our connection or software, we’ll arrange a replacement session at no charge.
If the problem is on your side, please tell us straight away. We’ll do our best to reschedule, but a session that was mostly completed may still be counted.
If you’re dealing with illness, a family emergency or something similar, please get in touch. We’ll consider each situation fairly and on its own merits.
Approved refunds are sent back to the payment method used for the original payment within 7 working days. Your bank or card provider may take a few more days to show the money in your account.
Email us with the player’s name, the date or dates of the sessions concerned, your payment reference if you have one, and a short note on the reason. We’ll reply within 2 working days.